Terms & Conditions for PRL Services
HIP/Services Supply
Your Home Information Pack (HIP) or relevant service is to be supplied by Pearson Robinson Limited (PRL) under the following Terms & Conditions:
The price to be paid for the supply of the Service is as agreed as signed commissioning document or pro forma. As stated in the Authorisation there maybe additional amounts required for HIP completion that are required by other parties.
For an unregistered property you need an epitome of title which will cost extra and we normally advise for the owners to ask their own solicitors to organise this. PRL can supply such information but at increased cost. Costs cannot be quoted as they vary accordingly between solicitors and management agencies. For Leasehold properties the HIP will require a copy of the Lease agreement. This price may again vary as mentioned above.
Unusual properties or unusual circumstance may require additional information for the legal compilation of the HIP. This may result in additional varying costs to fulfil legal obligations in providing a HIP.
Information given maybe in good faith but is incorrect. What is believed to be a Freehold property maybe Leasehold. The price will automatically increase to allow for the extra Leasehold search.
PRL aims to supply HIP’s as quickly as possible. This is dependent on third party sources and our timescales will relate to that and the provision all given information is correct. This is also subject to being able to gain reasonable access to the said property. HIP’s are aimed to be turnaround in 5-10 working days. This is inclusive of the Energy Performance Certificate (EPC) as long as access is granted. Upon receipt of the HIP instruction the estate agent will be informed the compilation of the HIP has begun so that legal marketing of the property can proceed. EPC instruction will be made within 48 hours (2 working days) and appointment made to survey. All access dependent and information is obtainable within reasonable limits. Copies of the HIP will be provided to the estate agent or that of the party marketing the property or as PRL have been instructed to, electronically. Paper copies can be ordered at extra cost of £15.00 (incl. VAT). The estate agent or that of the party marketing the property will release the HIP to interested parties. Additional paper copies ordered from prospective buyers or parties will be done via the estate agent or that of the party marketing the property.
Data Protection
PRL will comply with the Data Protection Act 1984 and the subsequent amendments in 1998. PRL will hold personal information about current and potential clients in confidence. There may be occasions when information needs to be either shared or sought from third parties. This will only be done in line with relevance to the compilation of the HIP
Storing Information
PRL will store all information securely and for a time period in line with the relevant legislation to the different components of the HIP. Following this timescale PRL will destroy such documents with your authority in a secure manner.
Complaints & Queries
Any complaints or queries should be raised immediately and discussed directly with PRL so the matter can be dealt with in line with PRL company policy. Copies of these policies can be obtained by writing to PRL.
Cancellation of HIP /Services / Refunds
You may cancel said instruction at any time however full payment of the HIP or Services ordered becomes immediately due (or a reasonable proportion bearing in mind most/all services are ordered on HIP instruction) and failure to do so will result in charges mentioned in Failure to Pay Charges later mentioned.
Refunds are made at the Managements discretion
Payment Terms
For all payment methods all necessary card details such as name, number, billing address, expiry date, issue date, issue number, security number and any details required shall be given to PRL in confidence.
Payment Upfront
Payment can be made upfront as agreed price by cash or cheque payable to PRL. Payment by credit or debit cards can be made via www.pearsonrobinsonltd.co.uk or to take immediate payment from such card and will be authorised via CNP (Card Holder Not Present)..
Deferred Payment
The Deferred payment scheme is operated with Close Payment Services (CPS)
PRL RECOMMEND SINCE YOUR AGREEMENT WILL BE WITH CPS YOU READ THEIR T&C’S AVAILABLE ON THEIR WEBSITE.
Please read below for General Terms & Conditions of your agreement with them:
You agree by signing overleaf that CPS will pay PRL for the full HIP on your behalf. The administration fee must be paid using the nominated Credit/debit card. Compilation of the HIP will not begin until you have agreed to use CPS. You will be contacted via email to accept from the email address or by completing the accompanying paper form for card payment details.
You agree to pay the HIP fee to CPS on the deferred payment date. You agree to notify CPS immediately in writing or by telephone on the deferred date. That date being either:
Sale of property is completed
A change of address occurs
You change solicitor
Change of postal address
A change of bank or Credit card details or cancellation
You change your agent
The property is removed from the market for whatever reason
In the case of more than one borrower then the death of any borrower
Expiry of 9 month period from the signed date of HIP order form.
You agree to pay CPS the normal agreed payment amount for services required plus 20% deferred payment administration charge. You authorise PRL to contact you and take necessary card details over the phone should no email address be available to confirm CPS T&C’s. The HIP will not be ordered until the deferred card details have been taken and verified.
You may not transfer your rights or alter this agreement without prior consent from PRL. PRL may transfer or dispose of your rights to any person without your consent under this agreement.
Payment via Instalments
Payment via instalments is used in conjunction with World Pay which is part of the Royal bank Of Scotland Group. By selecting this option you agree that you will provide PRL the necessary card details. You authorise PRL to contact you and take necessary card details over the phone. The service will not be ordered until the card details and initial instalment payment has been taken and verified. You agree to pay PRL the normal agreed payment amount for services required plus 10% administration charge
The agreed fee will be split into 4 or less payments as agreed. Initial payment will be made upfront with the subsequent payments being taken automatically form the same card on the final working Friday of the following month from the initial payment and then subsequent months. Payment will be authorised via CNP (Card Holder Not Present).
All instalment payments are subject to your card charges of::
Credit Card Rate 2.75%
Debit Card Rate 40p
Amex 3.35%
Commercial Card Rate 3.55%
Foreign Cards 3.55%
Refunds 80p
Worldpay will charge a further:
Credit Card 1%
Debit Card 13p
Commercial Card 1%
These above rates are subject to changes outside of our control and therefore may change without PRL’s prior notification.
Failure to Pay Charges
If for whatever reason you fail to pay for services offered under this agreement to PRL Interest may be charged at the following rate. The rate will be that of 8% above that of the NatWest Bank base rate applicable at the date that payment is due or becomes due. In addition to this any costs relating to the recovery of any late payment charges will be chargeable at our hourly rate. Any documentation produced will be retained by PRL and held with all rights being with PRL until payment has been made. The agreement of the HIP order form is an authorisation to proceed and also an authorisation by signed party to allow the estate agent or parties marketing the property to notify PRL of:
Name and address of conveyance solicitor
Agreed sale date
Exchange of contracts
Completion of sale.
If this or any information is with held or not provided the full price of the HIP becomes immediately due.